Returns & Exchanges
At Park Perfection, not only is it our goal to provide the highest quality when it comes to skin care, we also strive to provide the highest level of customer support. If you are not completely satisfied with your order, please contact our Customer Support team at firstname.lastname@example.org within 30 days of your purchase date. We are willing to arrange a potential return or exchange for the item if we deem the reason for the return is justifiable. All returns/exchanges need to be made within 30 days of purchase and you can choose from one of the following options:
We will refund the full amount of the purchase to the original payment method used to make the purchase. Customers will be responsible for return shipping charges for any refunds, unless the return is a result of damage or error.
We will issue a store credit for the full amount of the purchase. Park Perfection will provide a free pre-paid return shipping label for any store credit returns.
*All returned merchandise must be in its original packaging and must be returned with everything it came with. Returned products may not be altered and must contain over 50% of the product. We reserve the right to deny the return or issue a store credit if the item is not returned in the manner described above.
While we do accept returns within 30 days of purchase, we can only accept returns/exchanges on three individual items in any 365-day period. After this limit has been reached, we will no longer accept returns or exchanges until the 365-day period has passed.
Broken / Damaged / Defective Products:
Please make sure to examine all orders once they arrive. We do our best to ensure all of our products arrive safely and in one piece, but if any product has been broken or damaged during shipping, please contact us immediately to get instructions. Please make sure to keep the box, packaging materials, and any damaged items.
If a product that you received from us is defective and you are outside of the return period, please contact us so we can assist in getting you a replacement.
If your package is refused or undeliverable at the time of delivery or marked return to sender, an undeliverable package fee of $15.00 will be applied. Please double-check your shipping address before you place an order to avoid this fee.
Park Perfection LLC reserves the right to change and update this return policy at any time.